Take back control of your privacy

Optery provides complete control over your subscription and billing from the Plans page after logging into your account. If you have any trouble updating your billing or subscription on your own, just email us at support@optery.com and we’ll help you right away.
 
Upgrades & Downgrades: If you want to upgrade or downgrade your plan, or change from Monthly to Yearly, you can do so from the Plans page after logging into your account. Just click the “Monthly” or “Yearly” and “Upgrade” or “Downgrade” buttons above and follow the prompts. There’s no reason to cancel your plan to make changes. 
 
Pause Billing: You can pause your subscription and billing at any time by navigating to your Account page, scrolling down and clicking the button to “Pause Subscription”. 
 
Cancellation: You can cancel your plan from this page by navigating to your Account page after logging into your account, scrolling down and clicking the button to “Cancel Subscription”. After your paid plan is cancelled, all future billing will stop, but your plan will remain active for the remainder of your billing term, and then will downgrade automatically to the Free Basic tier AFTER your billing term ends so you receive the full value of your last subscription payment.
 
Stop Auto-Renew: By default, Optery’s subscriptions auto-renew at the end of your billing term (i.e. Monthly or Yearly). Simply cancel your plan at any time using the instructions above to stop the auto-renew process. After your paid plan is cancelled, all future billing will stop, but your plan will remain active for the remainder of your billing term, and then will downgrade automatically to the Free Basic tier AFTER your billing term ends so you receive the full value of your last subscription payment.
 
You can learn more about our billing and payments options on our Help Desk section on Billing & Payments.

If you are not satisfied with your purchase, within 30 days of your first purchase, cancel your account and then send your refund request to support@optery.com and your refund will be processed within 5 – 10 business days.  Once your refund is processed, your Optery subscription service will discontinue immediately and your account will automatically be downgraded to Free Basic. More details on the refund process can be found on our Help Desk here.

Billing errors are rare as we have an advanced system via our payment processor Stripe configured to automatically handle upgrades, downgrades, paused subscriptions, and cancellations. That said, we take the accuracy of your payments and billing very seriously, so if you feel you’ve found an error or have any questions about your billing or payments, please send us an email at support@optery.com and we’ll investigate and resolve it right away.

Some data brokers comply within 24 hours, while others take several weeks, and sometimes months to comply. Each case is unique, but rest assured we are doing our best to streamline the process for you. To set the proper expectations, and in full transparency, getting hundreds of data brokers to comply with opt out requests is a “whack-a-mole” game that is often never-ending. It is unlikely that within a few weeks or months ALL instances of your information will be deleted. If that is your expectation, we recommend not using our service as we don’t want you to be disappointed. Customer satisfaction and the security of your data are always our top priorities.  That said, Optery is very effective at removing the vast majority of exposed profiles on an ongoing basis, and the vast majority of Optery customers are extremely pleased with the results.

No. Optery is not an “off” switch for unwanted email spam and robo calls. Many Optery customers report a dramatic decrease in the volume of unwanted email and phone calls, but this is not the specific function of the product. Instead, the primary purpose of Optery is to protect your privacy by removing you from data broker sites posting your personal information on the internet. By removing you from these sites, we take your information like home address, phone number, email, and family members’ names out of circulation reducing your attack surface area by bad actors. Optery is part of a wholistic security and privacy approach that reduces your profile online and makes you a more difficult target to attack.

Optery only removes from data brokers and people search sites, most of which are listed inside your Optery Dashboard.
 
Optery does NOT cover general web sites like blogs, news sites, celebrity sites, community web sites, personal web sites, discussion boards, forum web sites, pornography sites, wiki sites, photo sites, video sites, computer programming web sites, legal records sites, documents posted online (e.g. PDFs, TXTs), or social media sites like LinkedIn, Pinterest, Facebook, Snap, TikTok, Twitter, etc. 
 
Optery does NOT remove information from the Dark Web and does Not currently provide Dark Web scanning or reporting. Removing your personal information from the Dark Web is impossible as it is usually placed there by hackers, scammers, spammers, and criminals illegally – and there’s nothing you can do to remove it – which is partly why it’s referred to as the Dark Web.
 
If you need information removal from sites that Optery does not cover, then Optery is not the right solution for you.

No, in the majority of cases, Optery will not be able to remove 100% of your information from the Internet.
 
Firstly, Optery only covers data broker and people search web sites, so by definition, Optery will not remove your information from other types of sites like blogs, news sites, discussion boards, wiki sites, photo sites, legal records sites, or social media sites like LinkedIn, Pinterest, or Facebook.
 
Furthermore, Optery’s Terms of Service state: “Optery will use good faith, reasonable efforts to provide the Removal Services, but there is no guarantee or warranty of any kind that third parties will honor or comply with the opt out, data deletion, do not sell, do not share, suppression or removal requests; and It is not possible for Optery to remove 100% of your personal information from the Internet, or even from all of the data brokers and information aggregators covered by the Removal Services.”
 
Optery is able to remove the vast majority of it, but inevitably there are data brokers that may refuse to comply with our requests, data brokers that change their opt out processes causing us trouble, profiles that pop back up and re-populate over time, and the reality is that unfortunately our opt out software is not 100% perfect at this time. This is why most of our customers choose to keep the subscription running on an ongoing basis, to employ our service on a ongoing basis to continually scan and remove over time.
 
If you do encounter sites that have mistakenly been marked “Removed / Not Found” when they are still present, or data broker sites not currently covered by the Ultimate plan, you can submit these sites via our Removals Issues and Custom Removals functionality.
 
Not withstanding the above, the vast majority of Optery customers are very happy with their results.

Optery reaches out to multiple data brokers on your behalf and automatically submits your opt out requests to remove your Personal Identifiable Information (PII) from their database(s). We use a “humans + machines” approach that combines the most advanced automated opt out technology with hands-on expert human privacy agents to deliver maximum removals compared to any other service in the industry.  This is one of the reasons why Optery has won the coveted “Editors’ Choice” award by PCMag.com in 2022, 2023, 2024 and 2025 as the most outstanding personal data removal product on the market, and why Optery was the #1 most effective product in a recent study by Consumer Reports.

Optery was also named a winner in the Security and Privacy category for Fast Company’s 2023 Next Big Things in Tech awards, and named winner in the Employee Privacy Protection, Attack Surface Management, and Digital Footprint Management categories of the 2024 and 2025 Cybersecurity Excellence Awards.

You can learn all about how Optery for Family works on our Help Desk here.

The primary differences between the Core, Extended, and Ultimate plans are related to the data brokers each plan covers, and the availability of unlimited Custom Removals. You can scroll to the section titled Need Help Choosing a Plan? on our Pricing page for full details on which data brokers each plan covers, and the differences between each plan, or you can visit our Help Desk post covering the differences between plans. To summarize:
 
Free Basic Plan – free quarterly exposure reporting and self-service tools
 
Core Plan – low-cost, no frills, plan for ongoing basic coverage
 
Extended Plan – best value plan
 
Ultimate Plan – most comprehensive coverage, our most popular plan by far

Yes. Optery has a fantastic Affiliate Program and Referral Program enabling you to earn money promoting our award-winning personal data removal service. Have confidence you’re recommending the most effective product on the market.