Effective date: 01/01/2021 — Last updated: 12/01/2022
- Optery does not sell or rent personal information to any third parties for any purpose. Optery is not a data broker. Optery does not have any financial relationship with any data broker. Optery is not affiliated with any data broker.
- Optery uses collected data from users to deliver its Removal Services. As a registered user or paying customer, you are the only owner of your Personal Data and can request disclosure or deletion at any time.
- If you want your personal data to be removed from our systems, you should delete your account from the Login & Security section of your Account page and all of the information we hold about you will be destroyed.
- To comply with our legal obligations, for example, under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
- All user data in transit and at rest is encrypted.
- Optery utilizes third party vendors such as Amazon Web Services, Amplitude, Crisp, Google, Meta, Profitwell, and Stripe, to deliver and market our services, and manage user data.
- Optery honors the same data privacy rights required by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to all users regardless of where they reside. Optery is not intended for users outside of the U.S. at this time, but we do have a GDPR policy and honor its requirements for E.U. residents.
Welcome to Optery, Inc.
Optery, Inc. (“us”, “we”, or “our”) operates https://www.optery.com and https://app.optery.com and https://business.optery.com and https://help.optery.com (hereinafter together or individually referred to as “Service”).
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). The information identified as “optional” below is used to disambiguate you from others who may have the same or a similar name as you when we deliver our opt out services. Personally identifiable information may include, but is not limited to:
(a) Email address(es) (required)
(b) First name and last name (required), as well as middle name and other names or spellings of your name (optional)
(c) Phone number(s) (optional)
(d) City and State (required), as well as Address and ZIP/Postal code (optional)
(e) Cookies and Usage Data
(f) Birth year (required), birth month and birth day (optional)
(g) Gender (optional)
(h) The names of family members, roommates, or significant others with whom you’ve shared an address (optional)
We may use your Personal Data to contact you with newsletters and data broker status updates. You may opt out of receiving our newsletters and data broker removal status updates by following the unsubscribe link at the bottom of each email we send or by updating the Notification Preferences section of your Account page. We may also send you required account updates such as billing and account activity confirmations. If you do not wish to receive the required account updates, you must delete your account from the Login & Security section of your Account page.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
(a) Session Cookies: We use Session Cookies to operate our Service.
(b) Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
(c) Security Cookies: We use Security Cookies for security purposes.
(d) Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
While using our Service, we may also collect the following information: sex, age, date of birth, government issued identification details, actual address, telephone number (work, mobile), information on marital status, family members, and other data.
5. Use of Data
Optery, Inc. uses the collected data for various purposes:
(a) to provide and maintain our Service.
(b) to notify you about changes to our Service.
(c) to allow you to participate in interactive features of our Service when you choose to do so.
(d) to provide customer support.
(e) to gather analysis or valuable information so that we can improve our Service.
(f) to monitor the usage of our Service.
(g) to detect, prevent and address technical issues.
(h) to fulfill any other purpose for which you provide it.
(i) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
(j) to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.
(k) to provide you with news and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
(l) To comply with our legal obligations, for example, under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
(m) in any other way we may describe when you provide the information.
(n) for any other purpose with your consent.
6. Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Our paid subscription plans provide services for submitting personal information opt out, suppression and removal requests to lists of third-party data brokers and information aggregators (“Removal List(s)”) on your behalf (“Removal Service(s)”). If you purchase a paid subscription plan, as a condition to fulfilling your subscription plan, (i) you must provide your personally identifiable information(“PII”) such as full name, birth year and home address to Optery, Inc. and (ii) Optery, Inc. must send your PII to the data brokers and information aggregators included in the Removal Lists. This information is required by the data brokers and information aggregators in order to locate your record(s) and remove you from their database(s). We cannot control, guarantee or warranty how these third-parties will treat your PII or what they will do with it. By purchasing and maintaining an active paid subscription, you approve Optery, Inc. to submit your PII to data brokers and information aggregators for the purposes submitting opt out, suppression and removal requests. If you do not wish to submit your PII to data brokers and information aggregators for the purposes submitting opt out, suppression and removal requests, then you should not use Optery, Inc.’s Removal Services.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
8. Discloser of Data
We may disclose personal information that we collect, or you provide:
(a) Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
(b) Business Transaction.
If we are involved in a change of control business transaction such as a merger, acquisition or asset sale, your Personal Data may be transferred as a result of the business transaction. However, prior to the close of such a business transaction and prior to the transfer of any Personal Data related to such as business transaction, Optery will provide at least 30 days written notice to all users via email notification providing the option for each user to delete their Optery account in advance of the close of the business transaction thereby preventing the unwanted transfer of the user’s Personal Data as a result of the business transaction.
(c) Other cases. We may disclose your information also:
(i) to contractors, service providers, and other third parties we use to support our business such as internet software and services for customer support, digital analytics, advertising, and email.
(ii) to fulfill the purpose for which you provide it.
(iii) for any other purpose disclosed by us when you provide the information.
(iv) with your consent in any other cases.
9. Security of Data
The security of your personal information is important to us and we utilize a number of technical, organizational, process and physical strategies and tactics to secure your personal information as described in our Statement on Data Security. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj.
We enable you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you, please view the pages in your account (e.g. Manage Profile, Reports) or email us at email@example.com. If you want it to be removed from our systems, you should delete your account from the Login & Security section of your Account page.
In certain circumstances, you have the following data protection rights:
(a) the right to access, update or to delete the information we have on you.
(b) the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
(c) the right to object. You have the right to object to our processing of your Personal Data.
(d) the right of restriction. You have the right to request that we restrict the processing of your personal information.
(e) the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
(f) the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
According to CalOPPA we agree to the following:
(a) users can visit our site anonymously.
(d) all users are able to change their personal information by updating the personal information fields of your Manage Profile page in your account.
Our Policy on “Do Not Track” Signals:
We do not respond to Do Not Track signals. Third-party technology providers we utilize for our Service may also not respond to Do Not Track signals. Do Not Track is a preference setting some web browsers support to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
12. Your Data Protection Rights as a resident of any State in the United States, including California under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
If you are a resident of any State in the United States, including California, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
(a) What personal information we have about you. If you make this request, we will return to you:
(i) The categories of personal information we have collected about you.
(ii) The categories of sources from which we collect your personal information.
(iii) The business or commercial purpose for collecting or selling your personal information.
(iv) The categories of third parties with whom we share personal information.
(v) The specific pieces of personal information we have collected about you.
(vi) A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
(b) To delete your personal information. If you want your personal information to be removed from our systems, you should delete your account from the Login & Security section of your Account page and all of the information we hold about you will be destroyed immediately. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of your information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate. To delete your personal information, you should delete your account from the Login & Security section of your Account page. If you do not have an active Account with us and are not subscribed to our email newsletter, we do not maintain any personal information about you.
An exception to the immediate deletion and de-identification of user data is by our payment processor service provider Stripe. Stripe’s standard practice is to retain the customer’s purchase transaction data to be able to facilitate refund requests and process dispute claims that may arise after a paying customer has already deleted their Optery account. In practice, this ensures customer’s refund and dispute claims are processed quickly and efficiently. If customers wish to contact Stripe for data deletion requests directly, they can do so here: https://stripe.com/privacy
(c) To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
Please note, if you ask us to delete your data, it will impact your experience with us as several functions of our Service will not function without your personal information, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your data protection rights described above, please send your request(s) by one of the following means:
If you have an account active for our Service, you can delete your account from the Login & Security section of your Account page.
By email: firstname.lastname@example.org.
By submitting a request from this page on our website: https://help.optery.com/.
If you are a resident of California, your data protection rights, described above, are covered by the CCPA and/or the CPRA. To find out more, visit the official California Legislative Information website.
13. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Amplitude is used for product analytics. We do not explicitly store personal information in Amplitude. For more information on Amplitude’s stance on security and privacy: amplitude.com/amplitude-security-and-privacy
Google Marketing Platform
Google Marketing Platform products such as Google Analytics, Google Tag Manager, and Google Optimize are used for product analytics, tag management, and user experience optimization. We do not explicitly store personal information in Google Marketing Platform. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on Google’s stance on data protection: privacy.google.com/businesses/compliance/
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245
Hotjar is used for product analytics. We do not explicitly store personal information in Hotjar. For more information on Hotjar’s stance on privacy and data security: help.hotjar.com/hc/en-us/categories/360003405813
15. CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
GitHub is provided by GitHub, Inc.
GitHub is a development platform to host and review code, manage projects, and build software.
CircleCI is provided by Circle Internet Services, Inc.
CircleCI is Continuous Integration, a development practice which is being used by software teams allowing them to build, test and deploy applications easier and quicker on multiple platforms.
16. Behavioral Remarketing
Google Ads remarketing service is provided by Google, Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en.
Bing Ads Remarketing
Bing Ads remarketing service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.
Meta (Facebook) products are used for for digital marketing. Personal information such as email address and account status are used for digital marketing advertisement campaigns on Facebook. You can learn more about ad preferences on Facebook and how to adjust them by visiting this page: facebook.com/help/109378269482053/ . For more information on Facebook’s data policy: facebook.com/policy.php
Facebook remarketing service is provided by Facebook Inc.
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: facebook.com/settings/?tab=privacy
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405.
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors) and revenue management and analytics.
The payment processors we work with are:
PayPal or Braintree:
Profitwell is used for revenue management and metrics. For more information on Stripe’s stance on data security: profitwell.com/security
18. Support and Marketing Platforms
We may use third-party vendors to help support, service, and market our Service to you. Optery utilizes the following third-party vendors:
Crisp provides our help desk and live chat support software. Providing personal information through our support channels results in personal information being stored in Crisp. For more information on Crisp’s stance on data security: help.crisp.chat/en/article/how-is-security-managed-on-crisp-services-1p8p1lm/
Customer.io is used for email marketing and marketing automation. Personal information such as email address and name are used to send account information and notifications through Customer.io. For more information on Customer.io’s stance on data security: customer.io/legal/security/
SendGrid is used to send emails. Personal information such as email address and name are used to send account information and notifications through SendGrid. For more information on SendGrid’s stance on data security: sendgrid.com/policies/security/
19. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services we link to or display content from.
20. Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children, we take steps to remove that information and that user from our servers.
22. Contact Us
By email: email@example.com.
By submitting an inquiry from this page on our website: https://www.optery.com/contact-us/.