RealSatisfied

RealSatisfied is a customer satisfaction and reputation management platform designed specifically for the real estate industry. The service enables real estate agents, brokers, and brands to send surveys to their clients after a transaction to gather feedback, ratings, and testimonials. This feedback is then used to create public-facing agent profiles and performance reports, helping professionals showcase positive reviews to build credibility and attract new clients. While the platform focuses on professional feedback, the collection and publication of testimonials and client names can have privacy implications. Publicly displayed testimonials, often linked to a specific property transaction, can inadvertently expose personal information about a client's home purchase or sale. This information could potentially be misused by individuals for marketing or other unsolicited contact. To protect their privacy, individuals should be mindful of the information they consent to share in testimonials and can request to have their survey responses or personal details modified or deleted by contacting the company.